I just wanted to tell you how impressed and appreciative I am with the beautiful repair job you did on our leather furniture. It looks like new! I never thought it would have been possible for you to do such an excellent and complete job. You are very talented indeed! AND my husband told me how pleasant and professional you are to work with. Many, many thanks for your amazing work. IF you ever need a reference or testimonial, we would be happy to write in your behalf. Most deserving. Thanks again and have a great summer!
I’m actually very happy to help people with any information they want about how to repair leather. Most often though, I find they end up coming back for my professional services even though I never push them to me.
For example, I once spoke with an older gentleman with a strong German accent over the phone. Nice guy who wanted to try to fix a razor cut in his sofa. I told him all I could about how he might try to do the work. He thanked me and hung up. The next day he called back and said after he explained his plan to his wife, she said no way and made him call me back. I laughed and was happy to help.
On the other hand, I have often finished a job and offered people tips like those I’m giving you that I knew would allow them to keep the leather looking good longer without hiring me again. Less work for me but I’m happy to be a resource and it helps me build a loyal customer base in the long run.
It's great when my work can really save someone a substantial amount of time or money. In this case, it was a lot of time. But first, let me show you the work. I just performed these repairs recently for a retail delivery customer in Baltimore.
Sure the repairs came out well and I'm pleased for that. But the kicker here is that this was a custom made set that came from Italy and because of some other complications took almost 7 months to arrive. So if I could not repair the damages to near new condition, the sofa would have had to go back and who knows how much more time would have been lost. The customer was certainly not thrilled with the damages before hand but as they say... "all's well that ends well".
Here's my second silly promotional video. Hope it gives you a laugh. Of course, if you do need leather care services be sure to e-mail me
Last Updated on Saturday, 19 December 2009 19:12
Repair Stories: When leather repair saves you from the wrath of your roomate.
Thank you, Chris. You did a wonderful job. My roommate said it looks great! Phew.
Above is the content of the final e-mail I got from Rebecca in Falls Church, Va. She called me because her mom had accidentally put a hole in her roommates leather couch. He was pretty ticked at the time and she needed a way to calm him. So she Googled "leather repair in Falls Church" and found me. When we spoke she was pretty worked up because her roomate was upset. I assured her we could repair the damage and told her the price which was way less than re-upholstery or replacement of the couch. I came out to the apartment when her roommate was out, fixed the hole and we hoped her roommate would be satisfied. So a few days later I got this last e-mail. Sounds like she felt relief. Glad to have helped save her from the wrath of her roommate. Here are the pix of the work: